Terms and Conditions

Terms & Conditions

Effective Date: 1 February 2026

Welcome to Enamel. By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. 📚 Use of Website

  • This website is intended for selling educational books for exams like NEET, JEE, and other competitive exams.
  • You must be at least 18 years old or use the website under parental supervision.
  • You agree not to misuse the website for any illegal or unauthorized purposes.

2. 🛒 Products & Orders

  • All products listed on the website are subject to availability.
  • We reserve the right to cancel or refuse any order at our discretion.
  • Prices of books may change without prior notice.
  • Once an order is placed, you will receive confirmation via email or SMS.

3. 💳 Payments

  • We accept payments through secure online payment gateways (UPI, Debit/Credit Card, Net Banking).
  • All transactions are processed securely.
  • Enamel is not responsible for payment failures due to bank or network issues.

4. 🚚 Shipping & Delivery

  • Orders will be processed within 2–5 business days.
  • Delivery time may vary depending on your location.
  • We are not responsible for delays caused by courier services or unforeseen circumstances.

5. 🔄 Returns & Refunds

  • Returns are accepted only in case of damaged or incorrect products.
  • You must raise a return request within 3 days of delivery.
  • Refunds will be processed after verification of the returned item.
  • No returns for used or opened books.

6. 📖 Intellectual Property

  • All content on this website, including book materials, logos, text, and graphics, is the property of Enamel.
  • Unauthorized copying, reproduction, or distribution is strictly prohibited.

7. 👤 User Account

  • You are responsible for maintaining the confidentiality of your account details.
  • Any activity under your account will be considered your responsibility.

8. ⚠️ Limitation of Liability

  • Enamel shall not be liable for any direct or indirect damages arising from the use of our website or products.
  • We do not guarantee that the website will be error-free or uninterrupted.

9. 🔐 Privacy Policy

  • Your personal information is handled according to our Privacy Policy.
  • We do not share your data with third parties without your consent.

10. 🔄 Changes to Terms

  • We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
  • Continued use of the website means you accept the updated terms.

11. ⚖️ Governing Law

  • These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
  • Any disputes shall be subject to the jurisdiction of local courts.